Dear customers,
we will be on winter holiday from December 13th to January 2th.
All orders placed during this period will be processed and shipped in January.
Thank you very much for your loyalty. We wish you a Merry Christmas, relaxing holidays, and a great start to the new year!
Your Simbay team
Last updated January 17, 2025
Thank you for your purchase. If you wish to return your order, please review the terms below. These conditions apply to all returns unless otherwise required by applicable mandatory consumer protection laws.
We offer voluntary returns within fourteen (14) days from the date of delivery (“Return Period”). Returns after this period will not be accepted.
All returned products must be unused, in original condition, and include all original packaging, accessories, tags, and labels. Products that are damaged, incomplete, altered, or show signs of use may be refused or refunded with a deduction reflecting the loss in value.
The following items cannot be returned or exchanged:
Custom-made or personalized items
Products opened or used in a way that prevents resale
Items damaged due to improper handling by the customer
Products seized, rejected, or destroyed by customs authorities due to customer inaction or failure to comply with import requirements
To initiate a return, please contact our Customer Service to obtain a Return Merchandise Authorization (“RMA”) number:
Email: [click to obtain RMA]
After receiving your RMA number, securely pack the item in its original packaging and send your return to:
SIMBAY PROSTA SPÓŁKA AKCYJNA
Attn: Returns – RMA #[number]
Niepodleglosci 1
Stargard, Zachodniopomorskie 73-110
Poland
The customer is fully responsible for all return shipping costs, including but not limited to postage, courier fees, tracking, insurance, customs charges, and any additional handling fees.
We strongly recommend using a trackable and insured shipping method. We are not responsible for lost or damaged return shipments.
For all international shipments, including to the United States, the customer is solely responsible for:
Paying all import duties, taxes, customs charges, or brokerage fees
Completing all required customs documentation
Responding to customs authorities and the carrier in a timely manner
Collecting the package from customs or the carrier when required
Failure to comply may result in delays, additional fees, return-to-sender charges, storage costs, or confiscation by customs.
If a package is not collected, refused by the customer, or not cleared through customs, and is therefore returned to us:
All resulting costs will be charged to the customer.
This includes, but is not limited to:
original outbound shipping costs
return shipping and handling fees
customs return charges
storage fees charged by customs or the carrier
administrative costs related to processing the return
These costs will be deducted from any refund, or invoiced to the customer if no refund is due.
If the return costs exceed the value of the goods, no refund will be issued, and the customer remains responsible for the outstanding balance.
If customs authorities confiscate, destroy, or otherwise dispose of the package due to customer failure to comply with import rules or due to non-collection:
No refund will be issued.
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Refunds for approved returns will be processed within fourteen (14) days. Shipping fees, customs charges, and any additional expenses incurred by us will be deducted from the refund amount.
Outbound shipping fees are non-refundable under all circumstances.
Refunds may take 1–2 billing cycles to appear on your statement.
If you have any questions about this Return Policy, please contact us:
Phone: 66381539
